Tata Capital's Digital Transformation Journey with PaySphere
A journey to transform complex payment workflows into seamless digital processes.
A journey to transform complex payment workflows into seamless digital processes.
Tata Capital, one of India's premier financial services companies, was looking to enhance their payment operations to better serve their expanding customer base across loans, insurance, and investment products. As they scaled their operations, they encountered several key performance challenges:
Hassle of switching between different banking platforms for fetching balance.
Payment approval workflows were largely manual, leading to processing delays and occasional oversights in complex transaction scenarios.
Their payout success rate was averaging 89%, meaning 1 in 10 payments required manual follow-up, affecting customer satisfaction and operational efficiency.
Platform downtimes during critical business hours were impacting their ability to serve customers consistently, especially during month-end processing cycles.
PaySphere's robust API integrations and intelligent retry mechanisms transformed Tata Capital's daily reconciliation process. The platform automatically handles temporary bank system unavailability and ensures comprehensive balance updates across all banking partners.You can also fetch real-time balances across all linked banks, eliminating manual effort using Auto-scheduler.
The platform's intelligent rule engine processes complex approval workflows with near-perfect accuracy. Smart validation checks, duplicate detection, and automated compliance verification ensure transactions are processed correctly the first time.
PaySphere's multi-bank integration and intelligent routing capabilities significantly improved payment reliability. The platform automatically retries failed transactions through alternative banking channels and provides real-time status updates.
Built on enterprise-grade infrastructure, PaySphere ensures consistent availability during critical business operations. Redundant systems and proactive monitoring maintain service continuity even during peak processing periods.
