We at TRANSBNK Solutions Pvt. Ltd (TRANSBNK) are committed to protecting the privacy and security of its users (“user(s)”, “your”, or “you”). User and their customers privacy is important and maintaining User trust is paramount to us. This Privacy Policy (“Privacy Policy”) explains how we collect, use, process, and disclose, User or their customers information. By using our website/ app/ platform and affiliated services, User consent on their and their customers behalf to the terms of our privacy policy (“Privacy Policy”) in addition to our ‘Terms of Services.’
TRANSBNK is committed to protecting your privacy. This Privacy Policy applies to the personal data we collect and process in the course of our business. TRANSBNK acts in different roles when processing data:
(i) TRANSBNK acts as a ‘Processor’ when our customers use our products and services to collect and process personal data in connection with their financial transactions, Customer verification, Customer authorization and other business activities. In this case, we act as a processor (or service provider) on behalf of our customers (who are controllers of personal data) as outlined under the Master Services Agreement with these Customers.
(ii) TRANSBNK sometimes acts as a ‘Controller’ of your personal data when you sign up for our products and services, visit our websites or interact with us through other channels like app/ platform and affiliated services. We use this data for a variety of purposes, including to provide our products and services to you, contact you about relevant content, process fees, and improve and promote our products and services.
“Act” shall mean the Information Technology Act, 2005, and Rules thereunder as amended from time to time and the Consumer Protection (E-Commerce) Rules, 2020.
“Customer” means a registered user who has entered into a contractual agreement with us to avail our services, and is bound by the terms and conditions of that agreement.
“Information” shall mean and include Personal Information and Sensitive Personal Data and Information as may be collected by TRANSBNK.
“Personal Information (PI)” shall have the same meaning as under Rule 2 (i) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time. For ease of reference Rule 2 (i) of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 is re-produced under Schedule 1.
“Rules” shall mean the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time.
“Registered User” shall mean such user whose registration is accepted by TRANSBNK.
“Sensitive Personal Data and Information (SPDI)” shall mean and include information under Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 as amended from time to time. For ease of reference Rule 3 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 is re-produced under Schedule 1.
“Services” for the purpose of this Privacy Policy shall mean any person who by way of registration has sought or in any manner has requested the services of TRANSBNK. All words and expressions used and not defined in this document but defined in the Act or the Rules shall have the meanings respectively assigned to them in the Act or the rules.
"User" means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
We encourage User to read this privacy policy to understand the collection, use, and disclosure information from time to time, to keep Users updated with the changes and updates that we make to this policy.
Users may use TRANSBNK’s website to access Information, learn about its products and services, read publications and check career opportunities etc. without providing any PI/SPDI. However, when a User agrees to use our services then they will have to share their or their customers information with us.
TRANSBNK may collect and process PI/ SPDI provided by User in the following forms:
(a) When You Visit our website:
We collect Personal Data from you when you interact with our website to book a Demo with us or to Contact us requesting customer support. We may ask for the following Personal Data:
Should User opt to access such services of TRANSBNK, which are available only to Registered Users, certain Information is required to be provided by User at registration such as such as name, address, phone number, and email address. Providing additional information beyond what is required at the time of registration is entirely optional and can be altered or removed by User at any time. Registered Users are given access to the web portal/business applications based on the password-based authentication which is chosen by them and securely stored in TRANSBNK servers for the purpose of authentication of the Registered Users at the time of login;
(b) When you interact with us outside of our website:
Any PI/SPDI/Information that User provide directly to TRANSBNK via email or electronic communication; Information that User provide to TRANSBNK through any mode/medium include telephone. TRANSBNK may make and keep a record of such information shared by User;
(d) Information that TRANSBNK has access to from third parties on behalf of the User so that they can provide services;
(e) Information that User provide to TRANSBNK in physical form whether sent through post or courier or handed over to a TRANSBNK representative in person; and
(f) PI/SPDI collected by TRANSBNK from its employees, suppliers or onsite consultants for the purpose of employment, availing their services and recording their attendance etc.
(g) PI/SPDI collected by TRANSBNK from its partners for the purpose of providing services to its Registered Users or enabling services for a set of customers.
(h) We may post testimonials and comments on our websites, which may contain Personal Data like Name, Designation, Company’s Name after receiving your consent.
When customers use our product, they may require us to process Personal Data such as first and last name, email address, physical address, phone number, or other information about them or their clients. We generally store and process information about and on behalf of our customers on our servers as a processor (or service provider) based on a customer’s instructions and in accordance with our Terms and Conditions. Each customer controls and is responsible for the information they process using the Service and for complying with any regulations or laws that require providing notice, disclosure, and/or obtaining consent prior to transferring the Personal Data to TRANSBNK for processing purposes.
Apart from the above, we collect payment and billing information when you register for or purchase services. For example, we may ask you to provide a billing address, or a billing contact for our Services. If you give us payment information, we use it solely as authorized by you in accordance with this Privacy Policy. We use secure third-party payment service providers to manage payment processing, which is collected through a secure payment process.
TRANSBNK requires for the Customers to share the minimized PI/SPDI of the User and/or their clients, as outlined in the Master Services Agreement. In other instances, TRANSBNK will try to minimize the PI/SPDI collected for a User. However, if PI/SPDI has been shared with TRANSBNK and certain services are availed basis that PI/SPDI than the same cannot be removed from the platform.
As a Controller, we may require Professional Personal Data including but not limited to first and last name, business email address, business employer, business role, professional title, IP address, online identifiers, and other similar information to provide Customer with business information and to provide, maintain, append, improve, enhance, and develop TRANSBNK’s commercial dataset and the Services. This Personal Data will be Processed and retained by the parties in accordance with their respective data retention policies or as otherwise set out under the Agreement.
This Privacy Policy applies to:
Information that User may provide to us voluntarily as mentioned above for using our Services, including but not limited to, full name, mobile number, email address, password, photograph, audio file, location, date of birth, gender, Permanent Account Number (PAN), Aadhar details, e-KYC through UIDAI, CKYC through CERSAI, income/salary information, marital status, sexual orientation, biometric data, health status and nominee details. We may also hold financial information, including but not limited to, billing address, bank account details, bank statements, bank transaction details, credit/debit card details, payment related details, payment method data, debit instructions, e-mandates, standing instructions or any other personal/financial information as required by various applicable laws and regulations from time to time to process the Services (“PI/SPDI”).
Certain additional information about User or their customers on a case-to-case basis. Further, when User visit our Platform, we may log certain non-personal information such as their IP address, cookie information, browser type, mobile operating system, manufacturer and model of their mobile device, geolocation, preferred language, access time and time spent.
Any information that is freely available, accessible in the public domain, furnished under the Right to Information Act, 2005 or any other law for the time being in forced, where such information shall not be regarded as sensitive personal data or information. We may also retrieve from records available with third party Know Your Customer (KYC) Registration Agency (KRA), information such as KYC details, KYC status, father’s name, occupation, address details and related documents. We may also verify KYC information from third party resources to ascertain that the information provided by User is correct.
Please note that our Platform may link to third-party websites/apps (“Third-Party Sites”), that may collect User or their customers personal information, for which the Company is not in any manner responsible for the security of such Third-Party Sites or their privacy practices or content. Nonetheless, we seek to protect the integrity of the App and our Platform and welcome any feedback about these websites.
We use the PI/SPDI provided by User:
We may send User or their customers text messages on User or their customers registered mobile number that User or their customers share with us.
We may disclose User or their customers PI/SPDI, to the extent necessary:
We may store and retain User or their customers PI/SPDI, to the extent necessary:
We are dedicated to guarding the security of User or their customers information and our Platform has several industry-standard security technologies and procedures devised to help protect User or their customers data from unauthorized access, use, destruction or disclosure, including managerial, technical, physical and organizational security measures to protect the security of User or their customers personal data both online and offline. The App receives regular security scans and penetration tests. In addition, we actively prevent third parties from getting access to the personal information of Users that we store and/or process on the servers. We will implement reasonable security measures every time User or their customers (a) enter, submit, or access User or their customers information, (b) register, or (c) access the App.
User specifically consent and agree that the Personal Information pertaining to User or their customers account on the Platform shall be both accurate and current. As per the existing legal regulations, specific data fields (such as name, Aadhar number, address etc.) in User or their customers Personal Information would be locked in our systems once User or their customers enter that information in our Platform.
We will respond to all requests in accordance with the applicable laws.
TRANSBNK does not sell, trade, or otherwise transfer to outside third parties any Personal Information. Please note that (i) if we delete User or their customers Personal Information as requested, we will no longer be able to provide our Services to User or their customers and (ii) we may need to keep such Personal Information for a while during the shutting down and billing process. Users also have the option to request for an account deactivation instead. This will temporarily block user access to the App and the Platform until they send a re-activation request and successfully re-activate their account. Kindly note that deletion of Personal Information will be decided on a case-to-case basis as there may be cases owing to certain reasons, we cannot delete any account.
We may retain User or their customers’ personal information in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to User or their customers if we believe it may be necessary to prevent fraud or future abuse, to enable TransBnk to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain User or their customers data in anonymized form for analytical and research purposes.
We reserve the right, at our sole discretion, to revise, change or modify this Privacy Policy from time to time and such modifications shall be binding upon User or their customers’. Therefore, we urge User or their customers to review the Privacy Policy periodically to ensure that User or their customers agree with our latest information on our privacy practices.
The contents of this website and the Platform may not be reproduced partially or fully, without due permission from TRANSBNK, as per the Copyright Act, 1957. If referred to as a part of another publication, the source must be appropriately acknowledged. The contents of this website cannot be used in any misleading or objectionable context.
This Privacy Policy shall be governed by the law of the republic of India, without respect to its conflicts of laws principles. Each of the parties to this Privacy Policy consents to the exclusive jurisdiction and venue of the courts located in New - Delhi, India for any actions not subject to Dispute Resolution and Arbitration provisions as set forth below in (Dispute Resolution).
Any claim, dispute or difference relating to or arising out of this Terms of Service and Platform Privacy Policy shall be referred to the arbitration, of a sole arbitrator appointed mutually. The arbitration shall be subject to the Arbitration and Conciliation Act, 1996 as may be amended from time to time. The seat and venue of arbitration shall be New - Delhi, India. The proceedings shall be undertaken in English. The arbitration award shall be final and binding on the parties.
To ask questions or comment about this Privacy Policy and our privacy practices, please contact us at:
Email: admin@transbnk.co.in
Address: 163/F, W-2 Western Avenue Sainik Farms, New Delhi -110062
In accordance with the Information Technology Act, 2005 and the rules made thereunder, i.e. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 the name and contact details of the Grievance Officer are provided below. Any complaints, abuse or concerns with regards to the use, processing, deletion and disclosure of Information provided by User or their customers or breach of these terms should immediately be informed to the designated Grievance Officers as mentioned below via in writing or through email signed
Name: Srishti Agarwal
Email: Srishti.agarwal@transbnk.co.in
Address: 163/F, W-2 Western Avenue Sainik Farms, New Delhi -110062
Telephone: +91 11-41415558
We request User to please provide the following information in their complaint/Grievance: -
The Company may reach out to User to confirm or discuss certain details about Users complaint and issues raised.
The Company shall not be responsible for any communication, if addressed, to any non-designated person in this regard.
In accordance with the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Customer Care Service and Grievance Officer of Transbnk solutions Private Limited are provided below:
Name: Srishti Agarwal
Email: Srishti.agarwal@transbnk.co.in
Address: 163/F, W-2 Western Avenue Sainik Farms, New Delhi -110062
Telephone: +91 11-41415558
For any complaints or grievances received, our Grievance Officer shall acknowledge the receipt of the consumer complaint within forty-eight (48) hours and redress the complaint within one (1) month from the date of receipt of the complaint.
“Personal information" means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available with a body corporate, is capable of identifying such person.
Sensitive personal data or information of a person means such personal information which consists of information relating to:-
provided that, any information that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law for the time being in force shall not be regarded as sensitive personal data or information for the purposes of these rules.