TransBnk - Open Finance Infrastructure

Client Overview

Bajaj Finserv, one of India's leading diversified financial services companies, serves millions of customers across lending, insurance, and investment products. With a growing portfolio of B2B partnerships and complex fund management requirements, the company needed a robust solution to streamline their escrow operations and payment processing.

The Challenge

Before partnering with TransBnk, Bajaj Finserv was navigating some operational complexities in their financial processes, which presented opportunities for improving efficiency:

Manual Processing Delays

Time-consuming manual escrow processes and complex payment integrations were creating significant delays in fund releases and transaction processing, affecting customer satisfaction

Limited Visibility & Control:

Lack of real-time monitoring across escrow accounts and payment transactions was causing internal confusion and making it difficult to provide customers with timely updates

Multi-Platform Complexity:

Managing multiple escrow arrangements across different bank partners while handling diverse currency requirements for international partnerships was becoming increasingly overwhelming

Compliance & Security Risks:

Fragmented systems made compliance tracking error-prone while rising fraud incidents in payment processing were eroding trust with business partners

Streamlined Operations:

The platform's complete escrow lifecycle management eliminated manual interventions, reducing processing time from days to hours. Real-time monitoring capabilities gave their team instant visibility into all escrow transactions.

Multi-Bank Integration:

The seamless fund allocation feature enabled smooth operations across their network of banking partners, eliminating the complexity of managing separate systems for each relationship.

Seamless Integration:

Customizable payment APIs allowed for quick integration with their existing systems, minimizing disruption to ongoing operations.

Enhanced Security:

Advanced fraud prevention mechanisms provided the security layer needed to protect high-value B2B transactions.

Results Achieved

Operational Efficiency

75% reduction in escrow processing time
90% decrease in manual intervention requirements
Strategic improvement in fund allocation accuracy
Real-time visibility across all escrow accounts and payment transactions

Enhanced Customer Experience

Customer complaints related to fund delays dropped by 85%
Faster resolution of escrow-related queries improved customer satisfaction scores
Transparent tracking capabilities increased customer confidence in the process

Financial Impact

40% reduction in operational costs related to escrow management
Substantial increase in transaction processing efficiency
Significant reduction in compliance-related penalties due to improved accuracy

Bajaj Finserv's Success Story